Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. Brand marketers benefit from structured networking with their peers during a meet and greet at the beginning of the conference, followed by a peer-to-peer roundtable session on day 2. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities.

Engagement & Experience Expo 2014 promises to deliver even more value to attendees with two new customer experience industry assessments: Loyalty360 CX Awards and CX Landscape: The State of the Industry report. The CX Landscape report will be an assessment of the current state of customer experience strategies. Expo attendees will receive a copy of the report and actionable insights to apply to business decisions. Providing experiences that engage customers–and keep them engaged–is more important today than ever before. Creating increasingly relevant, personal and customized experiences to build deep, sustainable and reciprocal bonds with customers is what will set brands apart from their competition. By elevating the experience and leading your customers down the path of engagement, you can develop long-term mutually beneficial relationships and brand advocates on the journey to loyalty.

Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.


Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. Brand marketers benefit from structured networking with their peers during a meet and greet at the beginning of the conference, followed by a peer-to-peer roundtable session on day 2. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities.


Engagement & Experience Expo 2014 promises to deliver even more value to attendees with two new customer experience industry assessments: Loyalty360 CX Awards and CX Landscape: The State of the Industry report. The CX Landscape report will be an assessment of the current state of customer experience strategies. Expo attendees will receive a copy of the report and actionable insights to apply to business decisions. Providing experiences that engage customers–and keep them engaged–is more important today than ever before. Creating increasingly relevant, personal and customized experiences to build deep, sustainable and reciprocal bonds with customers is what will set brands apart from their competition. By elevating the experience and leading your customers down the path of engagement, you can develop long-term mutually beneficial relationships and brand advocates on the journey to loyalty.